I have never been a fan of a missed appointment cancellation policy, where you are charging for a service that hasn’t actually been received. There is however a need for a policy of sorts, due to the fact that some people do cancel at the last minute, or do not even show up at all. The more notice I have, the easier it is to fill the booking from a client on the wait list. Failure to advise with adequate notice results in not being able to fill that space, which in turn has a negative financial impact on the business.
I still do not want to charge clients for missed appointments and I also understand that there are extenuating circumstances at times which result in the late notice etc. Therefore I have implemented the below policy..
I still do not want to charge clients for missed appointments and I also understand that there are extenuating circumstances at times which result in the late notice etc. Therefore I have implemented the below policy..
Cancellation Policy
”All cancelled bookings require more than 24 hours notice. Any client who fails to notify of a cancelled booking in accordance with this, will receive a strike (extenuating circumstances are exempt). 2 strikes and the business will no longer accept any further bookings from said client, unless they are prepared to make a non refundable, advance payment for any future bookings.”
**Extenuating circumstance, and strike allocation determinations, are made at the businesses discretion.**
**Extenuating circumstance, and strike allocation determinations, are made at the businesses discretion.**